This report answers the core question: To which extend do Dutch consumers use traditional and OTT services to communicate with each other? The report provides insights into how people communicate, both for personal and business use. These insights are shown for different age groups and by gender. Technologies reported are fixed line calls, mobile calls, email, SMS, messaging via an app, calls via an app and video calls. Survey is from the period January-2025. The reports also shows the use of the most common communication apps in the Netherlands.
Who should read this report?
The report offers telecom operators information about use of voice and data bundles and provides essential insights that help them understand how this will develop in the near future. Governments and regulators can use the insights to understand the extent to which the market is changing from traditional to OTT technologies.
The report covers the topics:
- Penetration of traditional technologies: How many Dutch consumers have a fixed line and a mobile phone, which voice and data bundles do they use and what will their next bundle look like?
- Penetration of communication apps: Consumers can communicate via many different OTT apps. Which have the highest penetration?
- Frequency of use of traditional technologies: How many people use technologies like fixed line telephony and email daily, weekly and monthly? What is the difference between personal and business use?
- Frequency of use of communication apps: How many daily, weekly and monthly users do communication apps have?
- Quality of communication technologies: What is the perceived quality of calls using different technologies?
- Quality of communication apps: What is the perceived quality of communication apps?
- Preferred communication: Which technology do consumers prefer to use in different scenarios? What is the difference between personal and business use?
