
With the insights in this report, a provider can easily identify opportunities in the market, such as how to target the competition, which customers are most open to a move, and how to improve services in order to retain customers. Most graphs in the report are split by provider, so customers of Ziggo, KPN, Telfort, Online.nl, T-Mobile, Tele2, Delta and Caiway can be compared.
Questions that are answered in the report are for instance:
- What are the characteristics of the triple play customer?
- Why and how are triple play packages bought?
- For what activities are TV connections used?
- Would triple play customers consider changing their subscriptions in the near future?